Good Morning!
I’m Mike, a Product Designer with 9+ years of experience delivering user-centric and scalable design solutions.
I’m Mike, a Product Designer with 9+ years of experience delivering user-centric and scalable design solutions.
To reduce support load and streamline benefits management, my team built MyCPG, a new standalone a self-service portal.
Key Accomplishments
Reduced support center calls by 28% and increased successful self-service tasks by 35%.
Moderated usability testing and iterative design improvements reduced error rates and elevated user satisfaction from 3.3 to 4.7.
Modernization of Syracuse University’s web components improved accessibility, usability, and brand consistency, resulting in a scalable system used across campuses.
Key Accomplishments
Elevated WCAG compliance, visual clarity, and consistency across the university’s web ecosystem.
Users completed critical tasks more successfully and explored the site more confidently, reflecting improved usability.
A multi-channel brand and marketing update that aligned web and print experiences while modernizing the company’s visual presence.
Key Accomplishments
Lower bounce rates on landing pages suggested clearer value and better alignment with user expectations.
Increased interaction with images and floor plans supported deeper exploration of available homes.
I reimagined social media through a user-centered lens, creating a community help platform that merges connection with meaningful, real-world support.
Key Accomplishments
Owned the full product lifecycle, from early concept to polished, user-ready experience.
Every design decision, feature choice, and product outcome reflects hands-on ownership. I shaped the experience end-to-end, ensuring a consistent vision.