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I'm Mike, a passionate Product & UX Designer with 9+ years of experience delivering user-centered, accessible, and intuitive products that drive measurable results.
I'm Mike, a passionate Product & UX Designer with 9+ years of experience delivering user-centered, accessible, and intuitive products that drive measurable results.
MyCPG is a powerful, user-friendly self-service portal for clergy and lay members, designed to streamline benefits management and reduce support center burden.
Upon launch, support center calls reduced by 28% and successful task completion increased by 35%.
Led moderated usability testing and iterative design improvements, raising user satisfaction from 3.3 to 4.7 and driving down error rates.
A comprehensive overhaul of Syracuse University’s digital ecosystem improved accessibility, usability, and brand consistency, resulting in a scalable system adopted campus-wide.
Enhanced accessibility and visual clarity, achieving higher WCAG compliance and consistency across all university websites.
Boosted engagement as users completed key tasks more efficiently and navigated the site with greater confidence.
A multi-channel brand refresh aligned web and print experiences, modernizing the company’s visual identity and increasing customer engagement.
Achieved lower bounce rates on landing pages, indicating clearer value and better user alignment.
Increased interaction with images and floor plans supported deeper exploration of available homes.
A reimagined social media application designed through a user-centered lens, this platform merges authentic community connection with real-world support.
Owned the full product lifecycle, from early concept to polished, user-ready experience.
Drove every design, feature, and product decision, shaping the end-to-end experience and ensuring a consistent vision.