Aug 2025 - Present
UX Designer (Contract)
Anthro-Tech, Inc.
- Directed cross-functional teams in UX strategy and discovery for nonprofit and government clients, aligningstakeholder needs, analytics, and user goals to deliver scalable digital solutions.
- Collaborated closely with development partners to craft website experiences within CMS limitations, balancingtechnical feasibility, client expectations, and design excellence.
- Established cohesive brand standards and component libraries, ensuring Section 508 compliance and consistent implementation across platforms.
- Performed user research and usability testing, turning insights into data visualizations and practical suggestions that enhanced task clarity and aligned stakeholders.
May 2023 - Aug 2025
Product Designer (Contract)
Robert Half
- Conducted stakeholder interviews, mapped user journeys, analyzed competitors, and performed usability tests to uncover user needs and create AI-based workflow improvements.
- Spearheaded the creation of WCAG-compliant components and design systems, mentoring team members a nd standardizing handoff processes to improve cross-team collaboration and development consistency.
- Led a university website redesign that boosted prospective student task completion rates by 20%.
- Reworked site information architecture and navigation patterns, improving navigation efficiency by 18%.
Jul 2019 - May 2023
UX/UI Designer
Church Pension Group
- Designed a healthcare self-service portal integrated with APIs, which cut support center calls by 28% and boosted successful self-service task completion by 35%.
- Ran moderated usability testing to refine complex workflows, reducing error rates and increasing user satisfaction from 3.3 to 4.7.
- Provided scalable UI components and design specifications, cutting the design-to-engineering turnaround time by 25%.
- Mentored junior designers through design reviews, enhancing UX thinking, prototyping skills, and overall design quality.
Nov 2018 – Jul 2019
Multimedia Designer (Contract)
K. Hovnanian Homes
- Oversaw UX, UI, and visual design for marketing and web initiatives supporting brand refresh rollouts across digital and print touchpoints.
- Created responsive prototypes in Figma and optimized stakeholder feedback processes, ensuring design choices align with product and engineering goals.
- Managed print and web advertisements that targeted an audience of more than 1 million, resulting in a 20% increase in click-through rates.
Jun 2016 - Nov 2018
Web Designer & Production Manager
Evan Webster Ink
- Defined content strategy and UX approach for client sites, improving lead capture and engagement.
- Solo developed responsive websites and brand systems, improving customer retention and web traffic.
- Provided art direction for photo shoots, resulting in captivating visuals used in various marketing campaigns.
- Supervised multiple commercial printers through bidding, art approvals, quality assurance, and scheduling.