As part of freelance work for a local ice cream company, I created a homepage layout which is easily updated via Wordpress. Included is an initial concept, which was modified to better suit the company's need for updating with Instagram images.
CX Manager
August 2023 - January 2024 (5 months)
Figma, Adobe Suite, Wordpress
The branding approach to have a grunge aesthetic makes the site navigation confusing and cumbersome.
In order to convert more sales, we created a new checkout process. Customers are now able to complete their purchases in fewer steps, with more confidence in their order's accuracy.
Focusing on accessibility, I created a new screen with clearer navigation, more breathing room, and an overall lessened cognitive load.
Creating a detailed style guide allowed me to pass my designs to the customer, meeting their needs of being able to build, and update their website themselves.
To convert traffic into sales more effectively, I created this checkout process for customers to confidently purchase ice cream on the site.
View Demo
Continue viewing below
User Journeys
UX Design
My responsibilities at CPG ranged from assembling wireframes to developing whole websites. I was tasked with managing requirements from stakeholders and the development team, while keeping an accessible, user-centered design.
User Research
Mobile Design
This is a community help application I developed and designed to bridge the gap between self-help apps and social media.
Dashboards
CMS Integration
I worked with Youth in Focus to establish a welcoming and easy to use online presence for their educational material and new learning site.
Ecommerce
Design Trends
This client needed a website that could be easily updated through Wix. Included is an initial concept, which was modified to better suit their need to update the site with Instagram images.
Logo Design
Posters
Here is a showcase of the diverse graphic projects I have completed over the course of a decade.
